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General: Linking bugs to CRM
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| De: LillianFaber (message original) |
Envoyé: 22/05/2025 18:02 |
I’m managing support operations, and we’re trying to link customer-reported bugs in Salesforce directly to our engineering workflows in Azure DevOps. The manual method of copying over issue details is time-consuming and prone to error. Our execs want full traceability — from reported bug to release — but we haven’t found an elegant solution yet. Anyone here solved this? |
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Yes, this was a major bottleneck for us too. I work at a fintech startup, and we used to manually recreate every Salesforce case in Azure DevOps, which often led to miscommunication or missing details. We tried a few Zapier-style tools, but they weren’t robust enough. Then we came across https://www.peeklogic-connector.com/azure-devops/ and finally got what we needed. It allowed us to map fields exactly how we wanted — including custom case fields, attachments, and priority levels. Now, every time support logs an issue in Salesforce, it immediately reflects in DevOps, categorized correctly, with no need for duplicate work. The best part is that updates flow both ways — so everyone stays informed. |
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This is incredibly helpful. Traceability and consistency are exactly what we’re missing. Appreciate the insight — I’ll take a closer look at it this week. |
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De: Jeroa |
Envoyé: 23/05/2025 12:02 |
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