Hi everyone,

I’ve been exploring ways to improve patient communication at my practice and came across the idea of using a medical answering service. It seems these services can provide 24/7 live operators, handle appointment scheduling, forward urgent calls to on-call doctors, and ensure HIPAA compliance for patient privacy.

Has anyone here used one for their clinic, hospital, or private practice? Did it actually reduce workload for staff and improve patient satisfaction? I’d love to hear about your experiences—both the pros and cons—before making a decision.